The girls checking us in were rude, inflexible and have no business being in customer service roles. We also can't drive any of the carts to the palapas to get a drink. We show up about half hour early and don't see anyone in front of us, yet we can't tee off any earlier. We paid $2,000 USD for the 10 green fees + $650 for 10 rentals + $45 for 1 single rider! So we're into them for about $2,700. We (10 golfers + 1 rider) played the Ocean 9 and the Vista 9 on Monday. We look forward to welcoming you back in the near future.Tough review to write. I will personally make sure your comments are addressed to their respective managers. We are working on this issue by reinforcing the complete explanation of our room electrical systems upon guest arrival by our express concierge. In occasions we have found some of our guests find it hard to communicate with housekeeping through the DND lighting system we have in each room and this makes it hard for our housekeepers to know when they are invited in or not. However It isn’t pleasant to learn we were not able to succeed in reaching your expectations we will continue working on each detail in order to improve and maintain our well known first class level of service. We get a lot of compliments on how well maintained they are, our gardeners are the best. I also want to thank you for your recognition in regards to our public areas. Swim outs are a great option! Some people prefer them over Ocean Views. I am happy to read you enjoyed our property and were happy with your room and their maintenance. Overall, we loved our short stay and enjoyed most everything about it.ĭear Rachel C, Thank you for taking the time to share your comments with us. But the beach was still beautiful and perfect for walking and watching the waves. We were told not to swim in the ocean at this time, which was fine. Amenities like towels and umbrellas are in plenty. Drink service at the pool was quick and regular. The Italian restaurant was also very nice and we enjoyed our dishes there. It was our favorite food and atmosphere, although all the restaurants have lovely decor. We really enjoyed eating dinner on the Mexican restaurant patio. The breakfast buffet was excellent, though. The restaurants were nice, although the food was just good, not excellent. They were all eager to please and very helpful and attentive. The rest of the service at the resort was top-notch, though. We did not complain and it wasn't a big deal, but for a resort, we would have expected slightly better service there. And out of the three nights we were there, we got turn down service once. The housekeeping service (when they came) was great, but they didn't come every day for some reason. We loved that there was a free standing shower and separate tub. The rooms were well appointed and our swim-out room was a nice treat. The grounds are very well cared for and the rooms and resort as a whole were very clean. The greenery and flowers are gorgeous and immaculate. The resort and property are beautiful and very well maintained. My husband's company chose this resort for a 4 day trip for us. Thank you for your time and If you ever have more comments please do not hesitate to contact me at Sincerely, Jessyka Real Social Media Coordinator Secrets Puerto Los Cabos Golf & Spa Resort We look forward to welcoming you back in April. We will continue working on each detail in order to improve and maintain our well known first class level of service. As a suggestion, don´t leave without trying our Teppanyaki, it is a real highlight to our resort.However in occasions we have found some of our guests find it hard to communicate with housekeeping through the DND lighting system we have in each room and this makes it hard for our housekeepers to know when they are invited in or not. You will find yourself with a much different weather and perhaps an improved service experience. Also, it fills me with joy to learn you will be visiting us for a second stay in April. Congratulations on your anniversary, we appreciate you trusting our resort to take care of you during such a special occasion. Dear Nevadan, I want to thank you for sharing your experience with us.
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